Frequently Asked Questions

Can I return my order?

Yes! We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please contact us at lazarclaudia14@gmail.com to initiate a return.

How many items can I order at once?

You can order as many items as you need. For large or bulk orders, please contact us directly before placing your order so we can assist you.

How long does delivery take?

Orders are typically delivered within 3–7 business days across the UK.

How can I track my order?

Once your order is shipped, you will receive a tracking number by email. Use it to follow your delivery in real time.

Who is behind LondonShop?

We are a small UK-based team passionate about pet supplies and home organisation products. You can learn more on our About Us page.

I received a damaged or incorrect item — what do I do?

Please contact us within 48 hours of receiving your order and include a photo of the damaged item. We will resolve the issue as quickly as possible.

How can I contact you?

You can reach us by email at lazarclaudia14@gmail.com. We aim to respond within 1–2 business days.